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Support Questions
We guarantee that all the physical products we provide, whether they are self-operated or provided by third-party partners, are brand new and original. All physical products go through a rigorous selection process by our hardware evaluation team before being listed, so you can buy with confidence. We also promise that all virtual products or applications we offer are genuine and provided by the developers of the TVFAN app store or third parties. TVFAN has conducted strict quality and service content screening for these products, so you can make your purchase with confidence.
We are a group of TV enthusiasts who also want to provide assistance to other TV lovers. Therefore, we aim to provide a safe and reliable channel for purchasing TV-related hardware products. All the physical products we offer go through a strict selection process and are generally of high quality. The product manufacturers are responsible for all after-sales services. If there is no after-sales service center in your country or region, you can contact us for assistance.
The "Self-operated" label indicates that the product is operated by us. For physical products, we handle shipping and after-sales services. For virtual products, such as applications distributed through the TVFAN app store, we are responsible for after-sales support. For other products, the developers are responsible for after-sales support.
TVFAN has users from all around the world. To provide better service and ensure that you can purchase your desired products quickly and safely, we collaborate with large companies that have warehouses globally. They are responsible for product shipping and transportation. They have their own warehouses and branches in most major countries and regions, so you don't need to worry about product quality and after-sales support.
For some TV enthusiasts, the products they want to purchase (whether physical or virtual) may not support their payment methods or be available in their region. To help solve this problem, we offer an "Agent" mode. We act as intermediaries between you and the merchants, making purchases or subscriptions on your behalf and delivering the complete products and rights to you. For these types of products, we are responsible for after-sales support and refunds before delivering them to you. However, once the products are delivered to you, we will not be responsible for after-sales support. All after-sales services will be provided by the product provider or developer.