TVFAN respects your privacy and is
committed to protecting your personal data. This privacy notice will inform you as
to how we look after your personal data when you visit our website and our Android
Marketplace Applications (“TVFAN Apps”), regardless of where you visit it from,
and tell you about your privacy rights and how the law protects you.
Important information and who we are
CloudBIZ OTT LTD, a UK company, with
the identification number ID 14961261 and principal place of business at 20 Guild Road, London, United Kingdom, SE7 8HN is the controller and
responsible for your personal data (collectively referred to as TVFAN, “we”, “us”
or “our” in this privacy notice).
This privacy notice aims to give you
information on how TVFAN collects and processes your personal data through your
use of this website and our TVFAN Apps, including any data you may provide through
this website when you use our website or our TVFAN Apps, create a user account,
sign up to our newsletter or purchase a product or service.
This Privacy Policy applies to all of our
Services unless specified otherwise. Please also read TVFAN's Terms of Service
("Terms"), which describes the terms under which you use our Services.
We have appointed a data privacy manager who
is responsible for overseeing questions in relation to this privacy notice. If you
have any questions about this privacy notice, including any requests to exercise
your legal rights, please contact the data privacy manager using the details set out
below.
You have the right to lodge a complaint with the relevant supervisory authority at any time. We would, however,
appreciate the chance to deal with your concerns before you approach the relevant
supervisory authority, so
please contact us in the first instance.
Third-party links
Our website and TVFAN App may include
links to third-party websites, App Stores, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or
share data about you. We do not control these third-party websites and are not
responsible for their privacy statements. When you leave our website or TVFAN
Apps, we encourage you to read the privacy notice of every website or app you use.
The data we collect about you
Personal data, or personal information,
means any information about an individual from which that person can be identified.
It does not include data where the identity has been removed (anonymous data).
We will only use your personal data when the
law allows us to. Most commonly, we will use your personal data in the following
circumstances:
Indentity data: name, email
address, date of birth, address, phone number, IP address
Transaction data: includes
details about payments to and from you and other details of products and services
you have purchased from us or from our Partners Apps.
Technical data: includes internet
protocol (IP) address, unique device identifier, your login data, browser type and
version, time zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you use to access
our services.
Profile data: includes your
username, purchases or orders made by you, your interests and preferences.
Usage data: includes information
about how you use our website, mobile apps, products and services.
Marketing and Communications data: includes
your preferences in receiving marketing from us and our third parties, your Google
Advertising ID (if you have one) and your communication preferences.
Aggregated data: we also collect,
use and share Aggregated data, such as statistical or demographic data for any
purpose. Aggregated Data may be derived from your personal data but is not
considered personal data in law as this data does not directly or indirectly reveal
your identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can directly or
indirectly identify you, we treat the combined data as personal data which will be
used in accordance with this privacy notice.
We do not collect any Special Categories of
Personal Data about you (this includes details about your race or ethnicity,
religious or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal convictions and
offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA where
we need to collect personal data by law, or under the terms of a contract we have
with you and you fail to provide that data when requested, we may not be able to
provide you the services or to perform the contract we have or are trying to enter
into with you (for example, to provide you with goods or services). In this case, we
may have to cancel a product or service you have with us but we will notify you if
this is the case at the time.
How is your personal data collected
We use different methods to collect data
from and about you including through:
Direct interactions.You may
give us your Identity and Financial Data by filling in forms or by corresponding
with us by email or otherwise. This includes personal data you provide when you:
apply for our products or
services;
create an account on our website or
TVFAN Apps;
subscribe to our service or
publications;
request marketing to be sent to
you;
give us some feedback.
Automated technologies or interactions.
As you interact with our website or the TVFAN App, we may automatically
collect Technical Data about your equipment, browsing actions and patterns. We
collect this personal data by using cookies, server logs and other similar
technologies. We may also receive Technical Data about you if you visit other
websites employing our cookies. Please see our cookie policy for further
details.
Third parties or publicly available sources.
We may receive personal data about you from various third parties and public
sources as set out:
Technical Data from the following parties:
analytics providers, based
in the EU and outside the EU;
advertising networks based
in the EU and outside the EU; and
Contact, Financial and Transaction Data from
providers of technical, payment and delivery services based in the EU and
outside the EU.
How we use your personal data
We will only use your personal data when the
law allows us to. Most commonly, we will use your personal data in the following
circumstances:
Where we need to provide you the
services or to perform the contract we are about to enter into or have entered
into with you.
Where it is necessary for our legitimate
interests (or those of a third party) and your interests and fundamental rights
do not override those interests.
Where we need to comply with a legal or
regulatory obligation.
Where you have given to us your consent
to use your personal data. Whenever we need your consent to proceed with any
usage of data, we will collect it. You have the right to withdraw consent to
marketing at any time by Contacting us.
Disclosures of your personal data
We may share your personal data with
data processors to allow us to provide you with our services. We require all
third parties to respect the security of your personal data and to treat it
in accordance with the law. We do not allow our processors to use your
personal data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our
instructions.
We also use cookies in our website
which allow third parties, including Facebook, to use cookies, web beacons,
and other storage technologies to collect or receive information from our
websites and elsewhere on the Internet and use that information to provide
measurement services and target ads.
The categories of third parties
having access to your personal data are the following:
Service providers, based
in the EU and outside the EU, acting as processors, to provide us with the
following services:
Hosting, provided by,
namely, Leaseweb and Amazon;
Security, provided, namely,
by Cloudfare;
Analytics, provided by,
namely, Google, Hotjar and Facebook Ireland;
Payment processing, provided
by, namely Adyen and Paypal;
Log-in to our services using
third-party credentials, provided by, namely, Facebook Ireland and
Google.
Recipients of your personal data,
namely Facebook Ireland and Google LLC, who use cookies to collect or
receive information from our websites and elsewhere on the Internet and use
that information to provide measurement services and target ads.
Regulators and other authorities
who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them.
If a change happens to our business, then the new owners may use your
personal data in the same way as set out in this privacy notice.
9.
International transfers
Some of our data processors are external
third parties which are based outside the European Economic Area (EEA) so their
processing of your personal data will involve a transfer of data outside the EEA
which may not be regarded as providing the same level of protection as the
jurisdiction you are based in.
Safeguards for international transfers of personal data:
In cases where we need to transfer personal data outside the EEA, we will ensure
that the following adequate safeguards, as required by applicable data protection
laws, are implemented to ensure a similar degree of protection is afforded to it:
Where we use certain suppliers or
service providers, we may use specific contracts approved by the European
Commission which give personal data the same protection it has in Europe, known
as the European Commission’s Standard Contractual Clauses. For further details,
see European Commission: Model contracts for the transfer of personal data to
third countries .
Please Contact Us if you want to obtain a
copy of the specific mechanism used by us when transferring your personal data out
of the EEA or if you want further information on them.
10.
Data Security
We have put in place appropriate security
measures to prevent your personal data from being accidentally lost, used or
accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties who
have a business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with
any suspected personal data breach and will notify you and any applicable regulator
of a breach where we are legally required to do so.
11.
Data retention
We will only retain your personal data for
as long as necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention
period for personal data, we consider the amount, nature, and sensitivity of the
personal data, the potential risk of harm from unauthorised use or disclosure of
your personal data, the purposes for which we process your personal data and whether
we can achieve those purposes through other means, and the applicable legal
requirements.
In some circumstances you can ask us to
delete your data. We may also anonymise your personal data (so that it can no longer
be associated with you) for research or statistical purposes in which case we may
use this information indefinitely without further notice to you.
If you want further information about
details of retention periods for different aspects of your personal data you can
contact us.
12.
Your legal rights
Under data protection laws in relation to
your personal data you are entitled to exercise the following rights:
Request access to your personal data.
This enables you to receive a copy of the personal data we hold about you
and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold about you
corrected, though we may need to verify the accuracy of the new data you
provide to us.
Request erasure of your personal data.
This enables you to ask us to delete or remove personal data where there is
no good reason for us continuing to process it. You also have the right to
ask us to delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we may have
processed your information unlawfully or where we are required to erase your
personal data to comply with local law. Note, however, that we may not
always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at the time of your
request.
Object to processing of your personal data
where we are relying on a legitimate interest (or those of a third party)
and there is something about your particular situation which makes you want
to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where we
are processing your personal data for direct marketing purposes. In some
cases, we may demonstrate that we have compelling legitimate grounds to
process your information which override your rights and freedoms.
Request restriction of processing of your personal data.
This enables you to ask us to suspend the processing of your personal data
in the following scenarios: (a) if you want us to establish the data’s
accuracy; (b) where our use of the data is unlawful but you do not want us
to erase it; (c) where you need us to hold the data even if we no longer
require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether
we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party.
We will provide to you, or a third party you have chosen, your personal data
in a structured, commonly used, machine-readable format. Note that this
right only applies to automated information which you initially provided
consent for us to use or where we used the information to perform a contract
with you.
Withdraw consent at any time when we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out before you
withdraw your consent. If you withdraw your consent, we may not be able to
provide certain products or services to you. We will advise you if this is
the case at the time you withdraw your consent.
If you wish to exercise any of the rights
set out above, please Contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access
your personal data (or to exercise any of the other rights). However, we may
charge a reasonable fee if your request is clearly unfounded, repetitive or
excessive. Alternatively, we may refuse to comply with your request in these
circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific
information from you to help us confirm your identity and ensure your right to
access your personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to any person who
has no right to receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate
requests within one month. Occasionally it may take us longer than a month if
your request is particularly complex or you have made a number of requests. In
this case, we will notify you and keep you updated.